DELIVERY POLICY~~~~1527~1527~~

Delivery Policy~
DELIVERY COSTS

Standard Delivery is free for all orders weighing under 10kg being delivered to mainland England, Wales and Scotland.

All orders weighing over 10kg being delivered to mainland England, Wales and Scotland will be charged at £5.00 per 1kg.

For deliveries outside the UK mainland (including without limitation the Scottish Islands, Isles of Scilly, the Isle of Man and the Isle of White) a charge of £25.00 + VAT is added to all packages under 10Kg.

A Standard Delivery charge of £25.00 + VAT is added to all orders weighing under 10kg being delivered to Northern Ireland.

Any delivery overseas or within Great Britain but outside the UK, such as Jersey and Guernsey, will need to be arranged prior to the order being shipped. The charge will be dependant on destination and the volumetric size of the package, so we will contact you to agree the final delivery charge before the order is shipped. Alternatively, feel free to contact us prior to placing the order to receive a delivery quote.

DELIVERY TIME

At TouchTone Communications , we aim for next day delivery. Any product ordered before 4.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock).

Deliveries to Non UK addresses are classed as international delivery, and as such cannot be delivered next day. Deliveries to Northern Ireland can not be delivered next day.

Orders taken after 4.00pm will be dispatched the next day. Any order made on a Friday after 4.00 pm will be dispatched the following Monday (excluding Bank Holiday's) for delivery Tuesday.

Though every effort is made by TouchTone Communications & the couriers to achieve next day delivery, the standard delivery charge does not guarantee this goal.

TouchTone Communications relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.

It is not always possible to manage next day delivery to non-mainland UK. This is dependant on the accessibility of your address.

DAMAGED PRODUCTS

If the goods are damaged upon receipt please call us on 0870 172 0277 or email: returns@touchtonecomms.co.uk within 7 days of delivery. You must contact us to be assigned a returns number. Parcels will not be accepted without a valid returns number~~~1527~1529~~